Advanced Certificate in Operational Management (ACOM): 5-Day Course (Dubai, United Arab Emirates - April 28-30, 2019 May 1-2, 2019)

Dublin, Dec. 12, 2018 (GLOBE NEWSWIRE) -- The "Advanced Certificate in Operational Management (ACOM)" training has been added to ResearchAndMarkets.com's offering.

Operational Management and Leadership are about getting the most out of your teams and delivering exceptional results.

With the ever-increasing budgetary demands on all organisations, be it the private or public sector, staff productivity and discretional effort is becoming ever more critical.

This paradoxically at a time when customer and stakeholder expectations and demands are ever increasing as service excellence becomes the differentiator between the success of your business and its competitors. If in the public sector, why should those paying for your service similarly not expect this to be world class?

Whilst organisations often say people are their greatest assets, unengaged, unmotivated and underperforming ones can also be their greatest liability; remember YOU are only as good and successful as the team you have around you. The true measure of the value of any business leader and manager is performance.

This course will identify the key drivers in delivering exceptional operational performance by looking at vision and mission statements, strategic objectives cascading into the team and individual objectives, and the identification, transparency and effectiveness of business measurements that in turn link to their performance and how they are appraised.

In summary, it's about delivering Results through People by ensuring complete engagement of your teams that in turn delivers and responds to the increasing demands of service excellence and your bottom line.

Certification

Benefits, knowledge and skills gained by attending the ACOM course:

• Gain an accredited Certificate approved by a UK regulated body - Advanced Certificate in Operational Management (ACOMTM)
• Use ACOMTM on your business card and on your resume
• The ACOMTM shows that you have completed International qualifications and that you have the skills and experience to manage effectively on a national, regional and global level
• The ACOMTM certificate will be received approximately one month following the close of the training course and will be issued jointly by Qualifi and BMTG.

BMTG Accreditation:

• All Business Management Training Group (BMTG) Ltd training courses are accredited and approved by Qualifi, under the UK Regulatory Framework.
• The BMTG, portfolio of Learning Programmes, has been fully accredited by Qualifi, an official UK Government recognised awarding body.
• In addition, Qualifi has approved BMTG as an Accredited Centre which reinforces our commitment to assuring the highest recognised Quality Standards in delivering and assessing Programmes internationally.
• BMTG will continue to explore and evolve our accreditation framework to meet the demands of our Partners and delegates.

About Qualifi

Qualifi is a UK regulated awarding body offering academic and vocational qualifications and assessment to schools, colleges, employers and other places of learning in the UK and internationally.

CPD Standards Accreditation

Accredited by the prestigious CPD Standards Office.

Any delegate who attends this Accredited course may be issued with a CPD Certificate of Attendance* upon request, which they can use within their formal CPD record for a professional body, institute, or employer. The CPD Standards Office accreditation services work in partnership with the Training Journal and the CPD Institute supporting all forms of professional development and CPD schemes globally and has an increasingly international reputation as the strongest currency in professional development. CPD extends across the globe and is undertaken in most countries. The CPD Certificate of Attendance is issued in soft copy only and contains the applicable CPD credits for each course.

British Council Certificate Validation

The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide and has offices in more than 100 countries and territories and are active in many more. The British Council provides access to the UK's assets (language, arts, education and society), especially in big and emerging markets, as well as opportunities for millions of people to engage in global dialogue.

The British Council in your country can validate the authenticity of your certificate to confirm that the issuing institution is an accredited one in the UK. This gives you, as a successful BMTG delegate, the added security that your qualification is accredited not only by Qualifi, under the UK Regulatory Framework, but also validated by a prestigious representative body like The British Council.

By attending this interactive ACOMTM course you will be equipped with the skills to:

• Understand and appreciate the key drivers in delivering Operational Management
• Ensure that you and your teams are aligned to your organizational strategic objectives
• Review and understand the difference between leadership and management and where you sit in this
• Ensure financial delivery including budgetary principles and team buy in.
• Deliver service excellence through a customer centric culture
• Support the human resources framework through staff appraisals
• Understand your personality traits and the potential impact on others
• Effectively monitor, measure and manage operational performance
• Achieve significant improvements in staff engagement and motivation

Agenda

ALIGNING OPERATIONS TO ORGANIZATIONAL STRATEGY

• Corporate Vision and Mission
• The setting of organizational/departmental objectives
• Cascading objectives

OPERATIONAL PERFORMANCE MANAGEMENT

• Measures of operational success
• Other drivers
• Linkage to objective setting
• The Circle of Success

BUDGETING

• To budget or not?
• Principles of budgeting
• Explore direct and indirect costs
• Use in driving forecasting
• Tracking variances
• Beyond budgeting

LEADERSHIP

• Leading v's managing
• Identifying the difference and where you sit
• Understanding your personality traits and how
• this impacts on others
• Importance of a balanced team
• Operational structures and span of control

SERVICE EXCELLENCE

• Quality Assurance & Total Quality Management
• The 10 Commandments
• The importance of the Internal Customer

OTHER OPERATIONAL DRIVERS

• Procurement, price and partnerships
• Understanding Trends

OPERATIONAL MEASUREMENTS

• Setting of KPI's and their parameters
• Measuring and using SLA's
• Support of contracts and use for bids
• Health & Safety
• Internal Audit and Compliance

PROJECT MANAGEMENT

• What is a project
• Project methodologies
• Work breakdown structures
• Project estimating
• Implementing effective project governance
• Controlling the project, including status meetings and issues management

CONTINUOUS IMPROVEMENT

• Root Cause Analysis
• Driving Change
• Monitoring progress
• Positive movement of the goal posts

APPRAISALS (REVIEWS)

• Principle of reviews and clarity of measurements
• Personal Development Plans
• Succession Planning
• Performance related pay

MOTIVATION

• The differing influencers of motivation
• Staff engagement and communication
• Engaging staff from recruitment onwards
• The programme will include a series of group exercises, a personality profile and case studies with a high level of delegate interaction.
• 1 Personality Profiling Test
• Plus up to 8 Detailed and Relevant Case studies

ACOMTM EXAMINATION

Only those who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate in Operational Management ACOMTM.

For more information about this training visit https://www.researchandmarkets.com/research/lp42g2/advanced?w=12

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

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                    Related Topics: Operations Research and Decision Making